Community-based Technical Help

Remote learning has started for the 2020-2021 school year, and there have been a lot of technology questions for our students, parents, and staff to sort out. Members of our community are working to share knowledge and make sure students are able to connect and participate in their classes every day.

For community-based, volunteer support you can join or email with your technology questions and issues. Volunteers may be able to help with common issues.

Please also email if you have feedback on this page. Suggestions and corrections are welcome and encouraged!

District Resources

Seattle Schools technical staff have been adding more documents and videos to their web site, in several different languages. Please start there for official information: District Tech Support page

District technology staff can be reached at 206-252-0100 or from 7am to 6pm, Monday through Friday. More details and an online form for requesting tech support are available here.

Response time can be much shorter if you include your child’s SPS user name (like and some identifying information for the device, such as a serial number or device name. Look up the device name on a laptop using Microsoft’s instructions, and find the serial number or device name for iPads using Apple’s instructions. For iPads, the device name is a few lines above the serial number in the Settings app.

School Campus Wi-Fi

Students who are returning to in-person instruction may need to bring a laptop or iPad to school with them. District-issued devices are configured to automatically connect to SPS Wi-Fi.

Students who bring family-owned devices will need to set up the Wi-Fi connection. SPS has provided Wi-Fi instructions (found in the SPS tech support FAQ). Two options are provided for non-district devices: SPS-Username or SPS-Guest. The SPS-Username connection is preferred because it does not require re-entering the password every day, and guest networks are often given lower priority.

Frequently Asked Questions (updated 9/10/2020)

What do I do if I configured an iPad with the wrong iCloud account?

The iPads are locked down in a way that prevents changing the iCloud account yourself. You will need to call or email the district. Be sure to include your iPad’s serial number and your child’s SPS user name so SPS staff can reset the device without needing to call or email you back.

Do SPS iPads have a headphone jack?

Yes. It may be hard to find due to the hard case. If you’re holding the iPad with the screen facing you and the home button along the bottom edge, the jack is at the top left corner.

Laptop Setup Guide

The district laptop setup guide covers the initial login process very quickly, so we have developed this step-by-step guide.

Step 1: Plug in the laptop and let it charge while you work on steps 2 and 3.

Step 2: Figure out the student login information. This is covered on the district page. If your child had a login last year, the username is unchanged. The formula is “”, where ‘F’ is first initial, ‘M’ is middle initial, and ‘Last’ is the last name. The default password varies. The official guidance is that the school librarian or your child’s teacher will share the default password. You can go to on a non-SPS device to see if the username and password you have will work. It is helpful to do that before trying on the laptop so you know you have the right information.

Step 3: Change the password. This is a good time to set a non-default password if you have already logged in to in Step 2 using a separate device. After a successful login to Onedrive, click the circle in the upper right corner of that web page, then click on the “My account” link under your child’s name. The next page has a “Password” item in the list on the left, click on that to set a new password.

Step 4: Connect the laptop to Wi-Fi. After the laptop turns on, you will see a screen with a photo background and a couple of icons in the lower right corner. Click the one that looks like a globe, select your Wi-Fi network from the list, and enter your Wi-Fi password.

Step 5: Try to log in with the student login information you figured out in Steps 2 and 3. If login succeeds, you will have a long wait while some automatic one-time setup happens. No need to watch the dots spin around, you can come back in 20 minutes!

Step 6: You’re in! Give Google Chrome a try. The Seattle Schools website should load.

Step 7: You aren’t 100% done yet, although the laptop is mostly usable at this point. Leave the laptop plugged in to power, logged in, and connected to Wi-Fi for several hours at least. There are more Windows 10 updates that will download and install in the background, and the time it takes for that to happen may depend on your internet connection speed. After a while, and when there are up to 30 minutes for the final update steps to run, restart the laptop (Windows icon at lower left, then click the “Power” button in the start menu that pops up, then “Restart”). It will not be usable while it finishes the updates. After rebooting and logging in again, the Microsoft Teams app should be automatically installed, but if it isn’t you can use in the Chrome browser.

Internet Connectivity Issues

If you have 3 or more people on streaming meetings and you’re having connection issues, one thing to consider is the upload speed of your internet connection – especially if you’re using Comcast. Microsoft Teams is using about 1 megabit per second of upload data, which can be a big chunk of the available capacity.

While Comcast markets their speed tiers in terms of download speed, they aren’t very forthcoming about upload speeds. So here’s the decoder ring for approximate upload speeds with their current Seattle-area plans (as of September 2020):

  • Internet Essentials: 3 Mbit/s upload (changing to 5Mbit/s around March 2021)
  • Performance: 5 Mbit/s upload
  • Blast: 10 Mbit/s upload
  • Extreme: 15-20 Mbit/s upload
  • “Gigabit”: 35 Mbit/s upload

Use a site like to check your actual upload speed, some older Comcast plans have speeds that don’t match up with the above.

If you have several people on Teams or Zoom calls with only 3 or 5 Mbit/s of upload capacity available, it’s likely you will have connection issues.

For these lower speed connections, turning off your camera when it’s not needed is the no-cost option to improve simultaneous meetings.

Changing to a “Blast” or faster plan would be a simple way to have enough upload capacity.

T-Mobile now offers 5G-based unlimited home internet in the Seattle area that may have better upload bandwidth (depending on signal strength and network conditions).

Depending on where you live, Centurylink is another option. They have fiber optic internet at two speeds:

100 Mbit/s download + 100 Mbit/s upload

940 Mbit/s download + 940 Mbit/s upload

Here’s a map from the City of Seattle showing where service is available: